Clinic Policies

At Natura Beauty and Wellness, we honor your time, your trust, and your commitment to yourself. These policies are here to ensure a smooth, respectful, and restorative experience for every client.

Hours & Location

Address: 396 Colusa Ave, Kensington, CA 94707

Phone: (510) 863-0333 (call or text)

Website: www.hellonatura.com

Clinic hours vary by practitioner and service. Please visit our online booking page or call/text to confirm availability.

Booking & Cancellations

Appointments are reserved especially for you. If you need to cancel or reschedule, we kindly ask for 24 hours’ notice.

Cancellations with less than 24 hours’ notice may be charged a fee of 50% of the scheduled service.

No-shows are charged the full appointment fee.

This policy allows us to honor the time of all clients and practitioners.

Late Arrivals

We do our best to accommodate late arrivals; however, your session may be shortened to respect the next client’s booking. The full fee will still apply.

Payment

We accept cash, major credit cards, HSA/FSA cards, and select insurance plans for acupuncture. Payment is due at the time of service.

Insurance

Natura Beauty and Wellness accepts insurance for acupuncture treatments. Please contact us prior to your visit with your insurance information so we can verify coverage. Clients are responsible for any co-pays, deductibles, or services not covered by insurance.

Refunds & Returns

Services: All services are non-refundable.

Products: Unopened retail products may be returned within 14 days of purchase for store credit or exchange. Opened or used products are not eligible for return.

Memberships (Glow Club)

Membership policies, credit rollover, and upgrade options are outlined in your membership agreement. Please review carefully or ask us if you have any questions before enrolling.

Privacy & Confidentiality

Your personal information, treatment history, and health records are kept strictly confidential in accordance with HIPAA regulations.

Respectful Environment

Natura is a healing space. We kindly ask all clients to silence phones and arrive ready for a restorative experience.